ajudan Platform Privacy Notice
This page describes what we collect when you use ajudan and how we keep that data protected. We at ajudan take your privacy seriously. Our platform operates across multiple regions, and we're committed to transparent practices around the information you share with us—whether you're accessing our football betting markets, live-dealer tables, slot games, or esports offerings.
We understand that trust is essential. When you create an account on ajudan, deposit funds via DANA, e-wallet, mobile banking, or bank transfer, or engage with our live blackjack and roulette studios, you're entrusting us with personal and financial details. This notice explains exactly what we collect, why we collect it, who has access to it, and what rights you have over your own data.
Our services are available only where local law permits. If you have questions about how ajudan handles your information, this page should answer them. If not, our support team can help clarify.
What We Collect on ajudan
We collect information in three main categories: account data, transaction data, and behavioural data.
Account data includes your name, email address, phone number, date of birth, and residential address. We ask for this when you register on ajudan. We also collect identity documents—a national ID, passport, or driver's licence—during account verification. This is a standard requirement for any platform handling real-money transactions, and it helps us comply with anti-money-laundering regulations across the regions where we operate.
Transaction data covers every deposit, withdrawal, and wager you make. When you fund your ajudan account via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we record the amount, timestamp, and payment method. Similarly, when you place a bet on Liga 1 football, spin a slot game, or join a live roulette table, we log the transaction details. This data helps us detect fraud, resolve disputes, and maintain accurate account balances.
Behavioural data includes your login times, device type (mobile or desktop), IP address, and which games or markets you access. We use cookies and similar tracking technologies to understand how you navigate ajudan. This helps us improve our platform, personalise your experience, and identify technical issues.
How We Use Your Data
We use your information for five core purposes: account management, fraud prevention, legal compliance, customer support, and service improvement.
Account management means we need your email and phone to send you login links, password resets, and account notifications. When you request a withdrawal, we verify your identity and process the transaction back to your original payment method—so we must retain your banking details.
Fraud prevention is critical. We analyse your transaction patterns to spot unusual activity. If you normally bet on football from Jakarta but suddenly place a large wager from Medan, our system flags it for review. This protects both you and ajudan.
Legal compliance requires us to keep records of your identity, deposits, and withdrawals for several years. Regulators in supported jurisdictions may request this data during audits. We also use your information to enforce our terms and detect money-laundering or underage access.
Customer support means our team may access your account history to help resolve a deposit issue, explain a game rule, or investigate a withdrawal delay. We keep these interactions confidential.
Service improvement involves analysing anonymised data to see which games are popular, which payment methods work best, and where our platform has technical bottlenecks. This helps us add new esports markets, improve our live-dealer studios, and optimise the mobile experience.
Third-Party Processors
We work with trusted vendors to deliver ajudan. Payment processors handle your e-wallet, mobile banking, and local payment transactions. Identity-verification services confirm your documents. Customer-support platforms store your chat history. Cloud providers host our servers, which may sit outside your jurisdiction. All these vendors sign strict data-protection agreements and access only the information they need.
We do not share your data with advertisers, data brokers, or unrelated third parties. If we ever merge with another company or sell ajudan, we will notify you and give you the option to delete your account.
Your Rights and Our Commitments
You have the right to access, correct, and delete your personal data. If you want to see everything we hold about you on ajudan, contact our support team. We'll provide a copy within a reasonable timeframe. If any information is wrong—your phone number changed, or your address is outdated—you can update it in your account settings or ask us to do it.
You can request deletion of your account and associated data, subject to legal retention requirements. We must keep transaction records for anti-money-laundering compliance, but we'll remove your personal details once that period expires. If you have concerns about how we handle your data, you have the right to lodge a complaint with your local data-protection authority.
We use cookies to remember your login, track your session, and analyse site traffic. Most browsers let you disable cookies, but doing so may affect your ability to use ajudan smoothly. We also use third-party analytics tools to understand user behaviour—these are anonymised and do not identify you personally.
Our platform is designed with security in mind. We encrypt data in transit and at rest, use firewalls, and conduct regular security audits. However, no system is non-specific info secure. If we discover a data breach, we will notify you and relevant authorities as required by law.
This privacy notice applies to all users of ajudan, regardless of whether you access us from Jakarta, Surabaya, Bandung, Medan, or elsewhere. If local law in your jurisdiction requires additional protections, those apply too. We review this notice periodically and will update it if our practices change. We'll notify you of material changes via email or a prominent notice on ajudan.
For questions about this policy or to exercise your rights, contact our support team. We're here to help.